Refund policy

Engraved combs

Every engraved comb is made to order — her name, her word, engraved once and only for her. Because of this, engraved combs (Claim Your Word, Make It Yours, and Author Your Own) can't be returned or exchanged if you change your mind. This is standard for personalised goods under UK consumer law — and it's also, we think, part of what makes them worth keeping.

Please double-check your engraving details before you order: spelling, spacing, the word itself. What you type is exactly what we engrave.

Non-engraved combs

The Unwritten — our combs without engraving — can be returned within 14 days of delivery, unused and in original condition. Email hello@herrite.com to start a return; we'll reply with instructions. Once we confirm the return, we'll refund the full price of the comb. Return postage is the sender's responsibility, and we recommend a tracked service.

If something's wrong

If your comb arrives damaged, flawed, or not what you ordered, we'll make it right — engraved or not.

Email hello@herrite.com within 14 days of delivery with a photo of the issue and your order number. No need to send anything back. Once we've seen the photo, you choose: a new comb, remade and shipped free, or a full refund. Whichever you prefer.

Cancellations

Engraving begins quickly — usually within a day of your order. If you need to cancel or correct a detail, email hello@herrite.com as soon as possible. If engraving hasn't started, we'll cancel or amend it free of charge. Once engraved, the comb is yours — the policies above apply.

Refund timing

Approved refunds are issued to your original payment method within a few days of approval. Depending on your bank, it may take 5–10 business days to appear.